Returns & Refunds Policy

Last updated: 18/03/2025

1. Introduction
At WatchThis, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we offer a straightforward returns and refund policy.

2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging, including all accessories, tags, and documentation.
• The return request must be initiated within [X] days of receiving the item.
• Proof of purchase (receipt or order confirmation) is required.

3. Non-Returnable Items
Certain items cannot be returned, including:

• Custom or personalized watches
• Items that have been resized, engraved, or otherwise modified
• Watches that show signs of wear or damage caused by misuse
• Gift cards and promotional items

4. How to Initiate a Return
To start a return, please contact our customer service team at [email address] with the following details:

• Order number
• Reason for return
• Photos of the item (if applicable)

Once approved, we will provide instructions on how to return the item.

5. Refund Process
Upon receiving and inspecting the returned item, we will process your refund as follows:

• Refunds will be issued to the original payment method within [X] business days.
• Shipping fees (if applicable) are non-refundable.
• If the item was purchased as part of a promotion, only the amount paid will be refunded.

6. Exchanges
If you would like to exchange an item, please follow the return process and place a new order for the desired item.

7. Faulty or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email address]. We will arrange for a replacement or refund at no extra cost.

8. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a tracked and insured shipping method to ensure the safe return of your item.

9. Contact Us
For any questions regarding our returns policy, please contact us at:

‍WatchThis
Berkeley Square House,
Mayfair, London, W1J 6BD
hello@watchthisx.com
+44 797 917 7774